Thank you for shopping with PINEAPPLE STUFF We are excited to bring you high-quality products with the added convenience of free shipping. Please review our shipping policy below to understand how we handle and process your orders.
Processing Time: All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times: We offer free standard shipping on all orders, and delivery times may vary based on your location. Estimated shipping times are as follows:
- United States: 5-7 business days
- International: 10-20 business days
Please note that these are estimated delivery times and may be subject to delays due to factors beyond our control, such as customs processing or unforeseen logistical issues.
Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can track your order using this number through our website or the carrier's website.
Shipping Locations: We currently offer shipping within the United States and to select international destinations. If you are located outside our shipping zones, please contact us, and we will do our best to accommodate your request.
Customs and Import Taxes: International customers may be subject to import duties, taxes, and customs fees, which are levied once a shipment reaches the destination country. PINEAPPLE STUFF is not responsible for any additional charges incurred during the import process.
Lost or Stolen Packages: PINEAPPLE STUFF is not responsible for lost or stolen packages. If you believe your package may be lost or have been stolen, please contact the shipping carrier with your tracking information. If you encounter any issues, feel free to reach out to our customer service team, and we will assist you to the best of our ability.
Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping address, please contact us as soon as possible to make corrections.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at Store@pineapplestuff.com. We are here to make your shopping experience as smooth as possible.
Thank you for choosing PINEAPLLE STUFF.